Frequently Asked Questions

Everything you’re wondering
— answered with care and clarity.

Is Colombia safe to travel to?

Yes — especially when you’re traveling with us. Every trip is carefully curated with safety, comfort, and peace of mind in mind. To date, we’ve never had a single safety issue on any trip, with or without security. You’ll only visit areas we know and trust, and optional private security is always available upon request — discreet, professional, and never intrusive.

Can I customize my entire trip?

Absolutely. Every itinerary is tailored to your style — from the pace and excursions to accommodations, food, and level of interaction. During your discovery call, we’ll get to know what excites you (and what doesn’t), then build a trip that feels like it was designed just for you.

Do you offer support during the trip?

Yes — you’ll have access to our team throughout your stay via a private group chat. Whether you need to adjust an excursion, ask for dinner recommendations, or add something spontaneous, we’ll be right there with fast, thoughtful support.

What’s included in the price?

Each escape includes:

  • Your private stay (villa or boutique hotel)
  • Airport pickup and drop-off
  • Personal bilingual host
  • Curated experiences
  • Concierge-style daily support

You can also enhance your trip with premium upgrades, including:

  • Private chef or luxury dining reservations
  • Professional photography or cinematic travel film
  • Spa days and private wellness experiences
  • Helicopter tours, yacht days, or private jungle excursions
  • Personal stylist or curated shopping experiences
    …and anything else you can dream up.

👉 [See What’s Included]

Do I have to stay in a private home, or can I choose a hotel?

The choice is entirely yours. While most guests love the privacy and charm of our handpicked Airbnb-style villas, we also offer top-of-the-line boutique hotel options for guests who prefer that experience. We’ll make sure your accommodations match your style perfectly.

What if I’m traveling solo?

Solo travelers are some of our favorite clients. Whether you’re looking for a guided experience or want time to relax in peace, your host is available when needed and hands-off when not. You’ll feel supported, empowered, and completely in control of your experience.

Can I change plans during my trip?

Definitely — and that’s one of the best parts of traveling with us. Want to switch a tour for a massage day? Add a dinner experience last minute? No problem. We’re flexible and known for accommodating changes quickly and seamlessly.

How do payments work?

We typically split payments 50/50 — 50% to reserve your trip and begin planning, and the remaining 50% before travel. We accept major credit cards and bank transfers. You’ll receive a detailed breakdown after your discovery call.

What’s your cancellation policy?

We understand that plans can change. Our cancellation policy depends on how close we are to your travel date and what’s already been booked. Full terms will be provided with your proposal — always clear and upfront.

Can you help with flights?

Yes — while most guests book their own airfare, we’re happy to assist with first-class or private flight arrangements if desired. We’ll also guide you on which airport to fly into based on your customized itinerary.

I have more questions. Can I talk to someone?

Of course. Just schedule a discovery call — we’re happy to walk you through anything. No pressure, just conversation.
👉 [Book My Discovery Call]

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